Q) What exactly is Protect4less?
Protect4less is a Subscription-based program that allows you to buy unmatched device protection benefits for your cherished mobile phone and other electronic products you own.
As long as your subscription is active, your device is protected against accidental damage, theft by forced entry, PLUS an additional period of Extended Warranty against mechanical or electrical failures.
Q) What does a Protect4Less protection plan subscription cover?
As long as Protect4Less protection plan subscriptions are active, they help cover your device against the following:
Accidental damage causing cracked screen / back glass, or liquid damage till your device is up to 2 years old from device purchase date
Mechanical or electrical failures causing touchscreen failure or speaker/audio/charging port failure till your device is up to 3 years old from the device purchase date, including the first year of manufacturer’s warranty
Theft by forced entry till your device is up to 2 years old from device purchase date.
Q) What items does Protect4Less cover?
Mobile phones, tablets, laptops, electronic accessories, televisions, washing machines, refrigerators, vacuum cleaners, ovens, and other appliances. Coming soon – travel and home contents protection.
Q) Does Protect4Less cover Used or Refurbished items?
Used or Refurbished items that are still less than 12 months old from the first date of purchase will be covered by Protect4less Accidental Plans and Extended Warranty plans. Used or Refurbished items that are less than 24 months old can be covered by our Extended Warranty plans only.
Q) Can I cancel my Protect4Less subscription?
Just log on to your Protect4Less account, go to “My Devices”, and simply click on the “Cancel” option next to the plan that you wish to cancel.
Q) Can you protect my device? How much will it cost?
We protect devices that are in good working condition. To check for a protection plan for your device, just go to https://kw.protect4less.com/plan/create/, simply select your device, brand, device value, purchase month and choose a plan that suits you.
Q) How does the manufacturer warranty work with Protect4Less?
Your Protect4Less subscription covers Accident Damage Protection from day one. However, as most new purchases come with a manufacturer’s warranty that cover mechanical or electrical failures due to parts or workmanship, Protect4Less’s Extended Warranty begins when the manufacturer’s warranty ends (typically up to one year from the date of purchase).
Q) Are there any charges that I need to pay for the repair or replacement of my device?
There are no charges for repair of mechanical or electrical failures. For accidental damage claims like those for liquid damage, cracked screen, etc there are pre-defined fixed claim fees.
Q) How do deductibles work?
A deductible is an amount you pay only for accidental damage claim or theft claim as given below:
|Device Purchase Value (KWD)||Deductible (KWD)|
|Up to 151||4|
|Between 152 and 376||8.1|
|Between 377 and 601||12.2|
Q) How does the claim / repair process work?
- Login to your account & click “Open Claim” that you will find in quick links or header.
- Answer few claims related questions, select a service center and submit.
- We will process your claim in 24 hours or max 48 hours.
- You can drop off your device at your selected service center or it will be picked up if you had selected pick up and drop off.
- Once your device is ready you will be informed to collect it or it will be delivered back to you.
Q) How many claims can I file?
1 claim / year on monthly plans and up to 2 claims/year on yearly plans.
Q) What’s the difference between the manufacturer’s warranty and my Protect4Less plan?
Protect4Less plan -
- Protect4Less Protection plan covers common Accident damages like drops and spills from the day you subscribe to the plan.
- Protect4Less covers you above and beyond the manufacturer's warranty period to ensure there aren’t ever gaps in coverage and your item stays protected even after the manufacturer's warranty period ends.
- Protect4Less also includes extended warranty covering mechanical or electrical failures over and above the 1 year standard manufacturer warranty provided by manufacturers from the date of device purchase. Protect4Less extended warranty continues after the manufacturer warranty expires.
Manufacturer’s warranty -
- Most items purchased new come with a manufacturer’s warranty, covering only mechanical or electrical failures due to parts or workmanship. Coverage lasts generally up to one year from the date of purchase.
- Most importantly, Manufacturer’s Warranty DOES NOT cover common accidental damages like drops and spills.
Q) What happens after I file a claim?
You will be provided a Claim Reference Number against your claim with details of the service center that you had chosen from a list of centers while opening the claim. Drop your device for repairs at that service center using your Claim Reference Number, or it will be picked up by the service center if you had selected pickup and drop off while filing your claim.
Q) What happens after I deliver my item to a Service Center / Collection Point?
You will be provided a receipt with an approximate date of completion of repairs. You will be sent an email at every stage of repair and you can also check the status of your repairs online.
Q) How will I know if my claim has been approved or rejected?
You will be notified at every stage of the claim via email.
Q) What happens to my item after my claim is approved?
After approval the unit will get repaired and you will be notified on the same by email.
Q) What do I do if my Claim is rejected?
All legitimate claims are processed by Protect4Less. In the event that your damage or repair cannot be claimed as part of Protect4Less coverage, the Service Centers will be happy to fix your device after taking approval from you on the cost of repairs.
Q) How can I find the IMEI / Serial No. for my item?
For smartphones and cellular tablets, we ask for an IMEI instead of a serial number. See below the different ways to find your IMEI:
- Dial *#06# on your phone. The IMEI should display on your screen.
- For cellular iPads, iPhones 5 and newer models, the IMEI is printed on the back of your phone, at the bottom.
- If your device has a removable battery, look for the IMEI number printed beneath the battery.
- If you are unable to turn on your device, check the barcode of the box your device came in. Else call your carrier or check your latest mobile bill for the IMEI number.
- For non-cellular devices, you can find the serial number at the back of the device or check with the seller from whom you bought the device.
Q) Can I replace my item with another item in my existing Protect4Less subscription?
Yes. You can replace your existing item anytime with another device. Just go to “My Devices” in your P4L Account, click on “Replace” against the device you want to replace, and follow the simple steps online. Subscription charges would apply as per the plan you choose for the device and a new Protection Plan would be issued to you. The Protection Plan of the previous device would stop and you would receive a refund on a pro-rata basis against the balance number of days of the previous device subscription, if any.
Q) Can I add additional devices to my Protect4Less subscription?
Yes. You can add additional devices to your Protect4Less subscription. Just click on “Buy Protection” and follow the same simple steps online that you did to purchase the subscription plan for your first device. Subscription charges would apply as per the plan you choose for each additional device and a new Protection Plan would be issued to you for each additional device. You can see the details of all your protected devices under “My Devices” in your P4L Account.
Q) I filed a claim and got a replacement device. How do I update the replacement device details in my P4L account?
If you have a replacement device, just go to “My Devices” in your P4L Account, click on “Replace” against the device which has been replaced, and follow the simple steps online. Subscription charges would apply as per the plan you choose for the replacement device and a new Protection Plan would be issued to you. The Protection Plan of the previous device would stop and you would receive a refund on a pro-rata basis against the balance number of days of the previous device subscription, if any.
Q) How can I upgrade my subscription plan?
Go to "My Devices" section and click on the "Save More" link under "Plan details". Then simply choose the subscription plan that you want to upgrade to and pay the net upgraded subscription plan amount after the pro-rata basis adjusted previous subscription plan amount. Eg: If you are on a Monthly KWD 12 subscription and upgrade to a Yearly KWD 100 subscription with 10 days left in your Monthly subscription, you would have to pay (KWD 100 - KWD 4) or KWD 96 to upgrade to a Yearly subscription.
Q) How can I downgrade my subscription plan?
Go to “My Devices” in your P4L Account, click on “Replace” against the plan that you want to downgrade, and follow the simple steps online to choose the plan you want. Subscription charges would apply as per the new plan you choose for the device.
Q) When can I start opening claims for having my damaged device repaired?
Protect4Less provides device protection coverage for your device right after your protection plan has been issued to you, after you have bought a P4L subscription plan, completed your registration & provided your device details. You can then start opening claims. For claims before the first 12 months or during free trial, the full Membership fees for 12 months PLUS the deductible will be collected at the time of processing the claim.
Q) Why is my subscription status showing as "Suspended"?
If the subscription amount is not paid by the due date of your plan, then the subscription status is changed to “Suspended” and your device protection coverage is paused until you pay the pending subscription amount. Once you pay the pending subscription amount, the status will get changed back to “Active”.
Suspension periods allowed may vary from a maximum of 7 days in certain markets to longer periods in others. If pending Membership payments are not made within the stipulated Suspension period – then your Membership and the protection plan will no longer be valid.
Q) How do I pay my pending subscription amount?
Log on to your account, go to “My Devices”, click on “Renew” next to the subscription plan that is Suspended, and pay the pending subscription amount.
Q) Why is my subscription status showing as “Lapsed”?
If the pending subscription amount of a Suspended plan is not paid within an additional Grace period (period will vary depending upon country and mode of payment used for subscribing), then that subscription plan is permanently closed and the status is changed to “Lapsed”.
Membership plans may lapse in the event of non-payment of Membership fees continuously for a period of 7 days from the last due date of your Membership fees.
Q) I cancelled my Protect4Less subscription. What happens next?
If you have cancelled your subscription within the free trial period, if any, then your subscription stands cancelled and there will be no charges. If your free trial period is over, and you cancel your subscription after being charged, then your subscription will stand cancelled and you will not be charged again from the next billing cycle.
Your device will enjoy Protect4less coverage until the time membership fees were paid for.
Q) When will I get a refund after cancelling my Protect4Less subscription?
Protect4Less incurs various costs to arrange and provide device protection coverage right from the beginning and there is no refund upon cancellation of a subscription plan after the free trial period is over, if any.